Refund/Return Policy
Our company offers a downloadable "digital" product which is therefore irrevocable once purchased.
For this reason, we are unable to accept “returns” or to issue refunds except under the following circumstances:
1. Product is not as described. If, for some reason, you feel that the product is “not as described” then please send us a detailed explanation as to why you feel this way and we will use that explanation to either accept or decline your refund request. Please note: We feel that our product is described as accurately as possible on our site so please be very specific if contacting us for this reason.
2. Product was accidentally purchased multiple times within 7 days (using the same credit card).
We feel that we offer a quality product at an exceptional price - and we take pride in what we have to offer. While refund requests are very few and far between, we still feel that it is important to notify our customers of our policy regarding returns and refunds.
Additional Information:
- If you have not received the automatic email containing your attached download, then please check your SPAM folder to assure that it was not inadvertently forwarded there by mistake. Also, please be sure that you had your downloads sent to the correct email address.
- If you are unable to open the attachment, then it might help to try another browser or computer. This is a rare occurrence, but it does happen on occasion.
- Contact Us if you are still having problems.
